Refunded (30 days)MVR 1,633.80across 4 returns
Return rate1.3%5 of 392 units invoiced
Quarantined valueMVR 481.00at landed cost — pending disposal
Open credit notes1issued, not yet applied
Returns log
Every return is tied to its original invoice — no receipt, no refund.
| Date | Return # | Invoice | Customer | Item | Qty | Reason | Disposition | Refund | Method |
|---|---|---|---|---|---|---|---|---|---|
| Jun 16 | RET-2026-0032 | INV-2026-0294 | 👩 Aishath Leena | 🪴 Ceramic Plant Pot | 1 | Hairline crack | Quarantined | MVR 135.00 | Store credit |
| Jul 1 | RET-2026-0031 | INV-2026-0297 | 🛒 Addu Mart | 🧱 Building Blocks 120pc | 2 | Missing pieces | Quarantined | MVR 624.00 | Credit note |
| Jul 5 | RET-2026-0030 | INV-2026-0301 | 👩 Aishath Leena | 🧿 Oud Perfume 50ml | 1 | Changed mind, sealed | Restocked | MVR 874.80 | Card reversal |
| Jul 12 | RET-2026-0029 | INV-2026-0296 | 👨 Hassan Zayan | 🖊️ Ballpoint Pen (box 50) | 1 | Wrong colour | Exchanged | — | Exchange |
Credit notes
CN ledger| Note | Customer | Date | Amount | Status |
|---|---|---|---|---|
| CN-2026-0006 | 🛒 Addu Mart | Jul 1 | MVR 624.00 | Open |
| CN-2026-0005 | 💐 Bloom & Petal Florist | Jun 18 | MVR 1,180.00 | Applied |
Credit notes offset the customer's next invoice — they never leave the ledger as cash.
Gross profit trend
12 monthsAugSepOctNovDecJanFebMarAprMayJunJul
Profit dips track the two quarantine write-downs in Jun–Jul — refunds hit margin twice: once as lost revenue, once as unsellable stock.
Profit control — gross profit per sale
Revenue ex-GST vs true landed cost. Margin is on price — a 50% markup is only a 33.3% margin.
| Invoice | Date | Customer | Net revenue | Landed cost | Gross profit | Margin |
|---|---|---|---|---|---|---|
| INV-2026-0301 | Jul 3 | 👩 Aishath Leena | MVR 1,620.00 | MVR 834.80 | MVR 785.20 | 48.5% |
| INV-2026-0300 | Jun 30 | 🌅 Sunset Guesthouse | MVR 7,990.00 | MVR 5,781.00 | MVR 2,209.00 | 27.6% |
| INV-2026-0299 | Jun 22 | 🏝️ Coral Reef Resort | MVR 3,360.00 | MVR 2,088.00 | MVR 1,272.00 | 37.9% |
| INV-2026-0298 | Jun 5 | 💐 Bloom & Petal Florist | MVR 5,580.00 | MVR 4,584.00 | MVR 996.00 | 17.8% |
| INV-2026-0297 | Jun 27 | 🛒 Addu Mart | MVR 4,212.00 | MVR 3,120.00 | MVR 1,092.00 | 25.9% |
| INV-2026-0296 | Jul 11 | 👨 Hassan Zayan | MVR 272.50 | MVR 150.55 | MVR 121.95 | 44.8% |
| INV-2026-0295 | Jul 12 | 👩🦱 Mariyam Nasha | MVR 416.00 | MVR 338.80 | MVR 77.20 | 18.6% |
| INV-2026-0294 | Jun 14 | 👩 Aishath Leena | MVR 806.00 | MVR 439.00 | MVR 367.00 | 45.5% |
| Total — 8 invoices | MVR 24,256.50 | MVR 17,336.15 | MVR 6,920.35 | 28.5% | ||
Audit trail
Who sold, discounted, refunded or overrode a price — with the amount, every time.
BLOCKED — Detergent 5L keyed at MVR 148, below minimum MVR 160. Manager approval requested. Price override · Mariyam Nasha (Cashier) · Jul 14
MVR 148.00 Refund RET-2026-0029 — 1× Ballpoint Pen (box 50) (Wrong colour) → Exchange Refund · Fathimath Sana (Manager) · Jul 12
— Sale INV-2026-0295 — Mariyam Nasha Sale · Fathimath Sana (Manager) · Jul 12
MVR 449.28 APPROVED — Stand Fan 16" sold at MVR 640 (min MVR 620) to close a bulk deal. Price override · Fathimath Sana (Manager) · Jul 11
MVR 640.00 Sale INV-2026-0296 — Hassan Zayan · Cash Sale · Mariyam Nasha (Cashier) · Jul 11
MVR 294.30 Refund RET-2026-0030 — 1× Oud Perfume 50ml (Changed mind, sealed) → Card reversal Refund · Fathimath Sana (Manager) · Jul 5
MVR 874.80 Sale INV-2026-0301 — Aishath Leena · Card Sale · Fathimath Sana (Manager) · Jul 3
MVR 1,749.60 Refund RET-2026-0031 — 2× Building Blocks 120pc (Missing pieces) → Credit note Refund · Fathimath Sana (Manager) · Jul 1
MVR 624.00 Sale INV-2026-0300 — Sunset Guesthouse Sale · Fathimath Sana (Manager) · Jun 30
MVR 8,629.20 Document discount 10% on INV-2026-0297 — Addu Mart Discount · Fathimath Sana (Manager) · Jun 27
MVR 468.00 Sale INV-2026-0297 — Addu Mart · Transfer Sale · Fathimath Sana (Manager) · Jun 27
MVR 4,548.96 Sale INV-2026-0299 — Coral Reef Resort Sale · Fathimath Sana (Manager) · Jun 22
MVR 3,628.80 Refund RET-2026-0032 — 1× Ceramic Plant Pot (Hairline crack) → Store credit Refund · Fathimath Sana (Manager) · Jun 16
MVR 135.00 Sale INV-2026-0294 — Aishath Leena · Wallet Sale · Fathimath Sana (Manager) · Jun 14
MVR 870.48 Sale INV-2026-0298 — Bloom & Petal Florist Sale · Fathimath Sana (Manager) · Jun 5
MVR 6,026.40